Why Tesla Has Broken The Autonomy Of A Model S To Force A Customer To Pay An Invoice
Jul 27,2022 | Chloe Lacour
In the United States, the owner of a used model saw the autonomy of his electric car amputated 128 km after a visit to a Tesla Center. A ubiquitous affair.
The Tesla remote software update system is one of the big assets of the brand that uses it to regularly introduce new features, by activating preinstalled material components in the factory.
But it also happens that the manufacturer uses it to curb his cars. It is the misadventure that Electrek reports about the owner of a Tesla Model S who saw the autonomy of his reduced electric car before an invoice of $ 4,500 was presented to him.
To understand the reason for this intervention, you should know that at the beginning of the marketing of the Model S, Tesla used a battery pack whose capacity was locked by software. This offered the possibility of extending the autonomy of the vehicle afterward and by means of finance. Tesla thus avoided having to produce different versions of the Model S. This practice has been abandoned, but the brands after-sales service continues to use it for replacement under battery packs of certain capacities that it no longer produces.
In the case in question, the owner bought a used 90 kWh model which was previously a model S 60 kWh. The update to increase the autonomy had been carried out in a completely official and legal manner.
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This customer recently went to a Tesla service center to upgrade their internet connection. At the end of this intervention, he learned that the technicians had an update that cut the autonomy to 128 km and that it would have to pay the equivalent of € 4,432 to regain its initial configuration.
Faced with the end of non-request from Tesla, he asked Jason Hughes, a Tesla hacking specialist, to help her break this bridle. But impossible for him to intervene under the penalty of creating other problems. On the other hand, he revealed the case on social networks. The news spread like a trail of powder and ended up going back to Tesla who finally contacted the customer to tell him that his problem was going to be taken into account.
Everything is good that ends up. But Electrek rightly stresses that it is quite "inexcusable" that Tesla has used such a suitable fait practice and did not take into account the good faith of her client. “Tesla won $ 2 billion in the last quarter. There is no reason to try to extract $ 4,500 from a client who has done nothing wrong. History had to become viral so that Tesla took care of the situation, ”it is able to read in the conclusion of the article.