Free Shipping:Free standard shipping on orders over $129
Returns within 30 Days
Shipping time depends on the product.
Free shipping on all orders $129+ worldwide!
For all orders under $129, the shipping fee is $5
| Product Type | Handling Time | Shipping time |
| Fast Shipping Products | 0-1 calendar days | 4-12 calendar days |
| Standard Products | 1-2 calendar days | 6-12 calendar days |
| Customized Products | 3-5 calendar days | 10-16 calendar days |
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. We have many cooperative express companies, such as DHL, FedEx, UPS, and USPS. We will choose the most suitable mode of transportation for you according to your country.
If the product is a customized product and in production, no refund or return without quality problems. After we receive your return, our quality assurance team will check your return. After the inspection is complete, our customer service representative will process your return refund or assist you in placing a replacement order for a replacement.
Damages and Issues:
If your product arrives damaged, or you receive the wrong product, please email us immediately at contact@teslaacessories.com with clear pictures of the damaged or incorrect product. We will review it in 1 business day and upon approval, we will dispatch a brand new replacement. Your 100% satisfaction is important to us.
Return Qualification Requirements:
1). Orders exceeding 1 month do not accept return or exchange of goods.
2). Orders only accept return or exchange of goods within 30 days.
3). No return or exchange on customized products(eg., Yoke Steering Wheel)
Refund instructions:
You will be responsible for paying the freight of the returned goods, as well as the possible customs duties and other expenses. Freight is nonrefundable. If you receive a refund, the return freight will be deducted from your refund.
For an item to be eligible for a return, it must remain in the condition it was received: unused, unworn, tagged, and in its original packaging.
Prior to initiating a return, please reach out to us at contact@teslaacessories.com. You can expect a response from us within 1 business day. Once your return is accepted, we will share detailed instructions for your return process. Please provide us with the tracking number and your order number once the return shipment has been arranged.
Upon receiving and verifying that the returned product adheres to our return conditions, we will commence your refund process within 1 business day using your original payment method. Be advised that all refunds may take up to 2 business days to process once we receive the returned item.Returns sent without prior approval will not be accepted.
Refunds & Order Cancellation
Please note that if you request a refund due to personal reasons after placing an order, a 5% transaction fee will be deducted from the refund amount. This fee is charged by the payment processor, not TESMAG. Therefore, the actual refund received will be less than the original payment amount.
To avoid any inconvenience or loss, we kindly ask you to double-check your order before completing the purchase. Mistakenly placed orders may incur this additional fee, so we encourage careful attention during checkout.
Return Fee
If a return is due to a product being “damaged or shipped incorrectly,” the customer does not need to pay the return shipping fee. If a return is due to “purchasing the wrong item or no longer needing it,” the customer is responsible for the return shipping fee, and the actual shipping cost will be deducted from the refund. In either case, no restocking fee will be charged for the return.
If a package is missing parts or has incomplete contents, the seller will reship the missing items based on the actual situation. If the buyer does not agree to a reshipment and chooses to return the item, the buyer is responsible for the return shipping costs.
Non-Returnable Items:
Steering wheels, seat covers, and gift cards are custom-made and special-order items; returns are not accepted. If you have any questions about specific products, please contact us.
It is essential to ensure accuracy when filling out the return address. Please be aware that we cannot be held responsible for any returns that are lost or misdirected due to incorrect address information.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Should you have any queries regarding returns and refunds, please don't hesitate to reach out to us at contact@teslaacessories.com.
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