What currency are the prices do I see in the site? All prices are in USD.
When will my order ship? All orders placed Monday to Saturday before 19:00 pm PST ship within 1-2 working days. For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
How long does shipping take? Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 days.
Why is my order not being delivered in the time estimated? Please note that most carriers are closed on national holidays and are not responsible for delays due to weather conditions or natural disasters. Your order confirmation includes all UPS and EXPRESS tracking numbers. Accurate tracking is not possible until one business day prior to the expected arrival. You can track your order on the login page of our website.
Why was my order shipped in multiple packages? Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers. Contact your local customs office for more information on the value limits for your country.
How do I know that my order has been shipped? When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
If my password forgot how to deal with it? Send an Email to: firstname.lastname@example.org Our staff will reset your password as soon as possible.
Where is my order? You can track your order on 17track.net. Or if you need team members to help check-up please contact our service team and we will be in touch with a status update.
How to cancel my order? You can cancel your order only when your order has not been shipped. Please contact us at email@example.com, we will cancel your order and give you a full refund.
Returns Order purchased in-store and online have a 30-day return guarantee.
How do I return a faulty product? If you have purchased a product in-store that appears faulty, you are welcome to return it to the store for testing, exchange, or refund. Occasionally a product bought online may arrive faultily, if this is the case please contact our friendly customer service
I want to buy a large number of particular products, do you offer volume discounts? Please contact us for a quote.