Canceling or Modifying Before an Order has Shipped
You may cancel an order by contacting us via the email below,
contact@teslaacessories.com
Cancellation is not confirmed until you receive a response from our customer support team.
We will arrange a refund for you within 12 hours of receiving your email and expect it to arrive on your card within 3-5 days.
Orders which have already been shipped (you have received a tracking number) cannot be changed or canceled. Please see our Return and Refund Policy for return terms and instructions to send an order back for a refund, if desired.
Card Processing Fee. If you ask us to cancel an order after we have captured funds from your credit/debit card, 5.5% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a canceled order. This fee covers merchant fees that are charged to process and refund a credit card, PayPal account or Affirm.
Returns After an Order has been Received
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Yes, you do have to pay the shipping back to us, as we paid to ship it to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@teslaacessories.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note:
We will handle the process once we received the package, in order to receive the goods quickly and avoid the high return fee, please ship by EMS, and declare the amount under $100, for the declaration information, please write a testing sample.
DHL/FedEx/UPS such commercial express will consist of customs detention and a high amount of tax, and lead to the goods cannot be signed in normally, please avoid using the above expression. If you chose these express for return, the losses incurred shall
Restocking Fees
Other companies charge 10 to 30% restocking fees when you want to return something, But we don't charge. You can send any of our unused standard items back for a full refund with zero restocking fees. Shop with confidence, and don't buy from a company that charges you to return something. If a company sells quality products it would not charge restocking fees.
Shipping Charges/fees
Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.
*Note: For customers returning orders Internationally: Customers returning orders internationally are subject to their countries customs taxes and duties. We are not responsible for any Customs or Duty fees. Any additional fees due to a 'Refused' or 'Return to Sender' shipment will be deducted from the total refund amount.
Return Time Limit
Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.
Damages and issues
For damaged items, you have 5 days from receipt of delivery to report damage to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping company's investigation. We only ask you to hold on to the box and all packaging and the damaged item, as the shipping provider may pick it up. We also will need photographs of the damaged item including photos of all boxes and packaging.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Wheels: If you mount tires on wheels, they are deemed used and non-returnable and non-refundable.
Wheel & Tire Packages: These are non-returnable and non-refundable.
Each Seat Upgrade Kit is custom-made to order and therefore non-returnable and non-refundable.
Each Floor Mat Set is custom-made to order and therefore non-returnable and non-refundable.
Any products that require paint such as our Front Bumper Refresh is deemed used once bolted on or painted. Painted products including our Front Bumper Refresh are non-returnable and non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, we will notify you within 3 days and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed.